Comcast Chat
Posted on February 26th, 2009 by Foad in Foad's BlogTo set this off. My home phone was 1 digit off from Bank Of America’s. So you can imagine with the amount of wrong number dials there were in Florida.. LOL. I started a chat with Comcast to see if they would help me out.
Chris > Have an issue with an almost identical phone number. If you dial 296-1771 you get Bank of America.
Janet > Hello Chris_, Thank you for contacting Comcast Live Chat Support. My name is Janet. Please give me one moment to review your information.
Janet > Hi there! How are you doing today?
Chris_ > Pretty good.. Other than getting woken up for Bank of America phone calls
Chris_ > You wouldn’t believe how many people out there in Florida can’t dial.
Chris_ > even had one person from BoA mis-dial his own number.
Janet > I’m sorry to hear that you are getting phone calls from the Bank of America due to an almost identical phone number. This must be frustrating for you.
Chris_ > i know.. it’s almost the same.. just one digit.. how crazy is that.
Chris_ > What can we do about that?
Chris_ > I don’t really want to change my number.. but it’s insane that this would happen in the first place
Janet > Yes, the number is so close that people may misdial. The best thing we can do is to change your number so as not to inconvenience you by many wrong calls.
Chris_ > Will that cost me anything?
Janet > The chaning of number would cost about $20 as a one time charge. Would you like to proceed with the number change, please?
Chris_ > So I have to pay to change my number that’s causing me issues.
Chris_ > that’s not right.. Can you ask a supervisor to see if you can get that waived. Please.. this isn’t my fault and I shouldn’t get charged to change the number.
Janet > Chris, we can’t really predict that a number is almost identical to another number and this is not anybody’s fault. However, I will ask our supervisor about the waive of the changing of number.
Chris_ > Thanks..
Chris_ > Please kindly do the needful, please. <- BOOYA!
Janet > Thank you very much for your patience, Chris. I’m glad to tell you that our supervisor has waived the fee for the changing of the number as a one time charge.
Chris_ > Thanks wonderful news. Thank you so very very much
Janet > Would you like to proceed with the number change now?
